FAQ
Welcome to Kujo, where anime meets street fashion! Our brand offers unique and stylish anime-inspired clothing that allows you to express your love for anime while staying on-trend. From graphic tees to hoodies, our streetwear collection is perfect for anime fans who want to stand out from the crowd. Shop our collection now and take your anime obsession to the next level!
How do i track my order?
- You will receive a tracking number via email a few days after placing your order. Please note that it may take a few days for the tracking to update after the shipment. If you have any concerns about the delivery, please feel free to contact us for any assistance
I have not received all the products ordered.
- If you ordered multiple items, they may be shipped separately due to stock availability. Rest assured, your next package will be close by.
Can i modify my order?
- We do not allow any modifications or cancellations once an order is placed so please double check your order before placing it
My clothing is too small
- A size chart is provided with all of our textiles to help you choose the right size. Each item description includes detailed information to assist you in your purchase. Please note that the buyer is responsible for selecting the correct size. If you are unhappy with your purchase, contact our support team at kujowares@gmail.com and we will do our best to address your concerns
I did not receive my order yet
- If you have not received your order within the estimated time from of 2-6 days processing and 7-26 shipping, then there may be unexpected delays such as your country's customs facilities holding the package for processing, global shipping shortages or a back log of packages. In this case, please reach out to our customer support team at kujowares@gmail.com and we will be able to assist you further in getting information regarding your package
How long will it take for my order to be shipped?
- Our standard processing time is 2-6 business days. Please note that this does not include weekends or holidays.
- Once your order is processed, shipping times may vary depending on your location, customs and shipping method.
- We offer standard shipping with delivery times of 7-26 business days.
- While our shipping times may not be as fast as Amazon and other big businesses, we prioritize value over speed and guarantee you'll be satisfied with the quality of our products
- Yes, we offer international shipping to select countries. Please note that shipping times may vary depending on your location and customs processing times.
- If your order is lost in transit, please contact kujowares@gmail.com for assistance. We will do our best to resolve the issue and ensure that you receive your order.
- The customer is responsible for return shipping costs unless the item is defective or incorrect. In that case, we will pay shipping costs for the return.
- We accept all major credit cards, as well as PayPal and Apple Pay.
- You can contact our friendly customer service team at support@kujowares.com please don't hesitate to inquire
